Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund unless the item is defective.
Do CALPAK products come with a warranty?
Yes, our luggage collections typically feature a 1-year or 2-year limited warranty that covers manufacturer defects in materials and workmanship.
How do I clean and maintain my luggage?
For hardshell suitcases, we recommend using a soft cloth with warm water and mild soap. For fabric bags, spot cleaning with a damp cloth is best to preserve the material integrity.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to reach more global destinations in the near future.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 30 minutes of placement; otherwise, you may return the item once received.